Dog Walking FAQs

How far in advance do I need to book my dog walking service?

• We recommend requesting your dog walks as soon as you know your plans, for best availability. However, we do accept requests for same day service, at no additional charge; subject to availability.

How do I book a dog walking visit?

• The best way to request service is by submitting your request online in your PetPocketBook account (always available at the top of the the homepage). We also accept requests via email and the messenger within your PetPocketBook account.

What Services Are Included in A Dog Walk?

• As with all of our services, it is ‘all-inclusive,’ so everything from dog walks, to feeding, supplying fresh water and medications, bringing in your Amazon packages, and more!

Do you offer off leash dog walks?

• We perform all dog walks on a leash. No Exception!

Does HWPC offer recurring dog walks?

• Yes! We offer weekly recurring dog walks (and pet sitting visits). An added perk of recurring scheduled dog walks is that automatic recurring services have guaranteed availability.

Can I schedule a dog walk for the same day?

• Of course! If we are available, we will be happy to walk your pup…and ‘last minute’ requests are accepted with no additional charge!

Will I have the same dog walker every time?

• Your dog walker/pet sitter will be determined upon when you need service, and whomever is available at that time. All dog walkers/pet sitters are perfectly capable, have been trained accordingly, and have been introduced to your pet(s) by Michael (owner/operator of Horizon West Pet Care LLC)

How does HWPC provide updates on my dog's walk?

• After every visit, the ‘pet parent(s)’ will receive a ‘visit report’ in the PetPocketBook App, or via email, showing a map of time of arrival & departure, if your pet was fed, given fresh water, went potty, brought in packages, and may even include a picture or two!

Do you offer other services besides dog walking?

• Yes! In addition to dog walking, we are also happy to perform ‘Drop In’ and ‘Pet Sitting’ visits for your pup, cat, rabbit, guinea pig, bird, etc., (even your home). We will arrive at a time that is prearranged, feed, water, play with, let out in backyard (dogs)…and the best part? Additional pets are included at no extra charge!

How do I pay for my HWPC pet services?

• Horizon West Pet Care accepts credit cards, debit cards, and ACH payments in your PetPocketBook account (electronic payments in the PetPocketBook system incur a 5% surcharge), as well as cash and checks (which do not have an additional fee).

Is there a Holiday Surcharge?

• Pet care on/around the below holidays will incur a $5/visit fee:

  • -New Year’s Day

  • -Easter Sunday

  • -Memorial Day

  • -Independence Day

  • -Labor Day

  • -Thanksgiving Day & Black Friday

  • -Christmas Eve, Christmas Day, Day After Christmas

  • -New Year’s Eve

Are the HWPC pet care providers insured?

• Yes. Every dog walker/pet sitter with Horizon West Pet Care is Insured

How does HWPC handle emergencies?

• Should an emergency occur in your absence, we will contact you immediately. If we feel it is necessary for your pet to be seen by your veterinarian, we will take him/her to the veterinarian listed in your online PetPocketBook account. If no veterinarian is listed, we will be unable to take them in; please ensure your PetPocketBook is ALWAYS complete and up-to-date.

What if my dog is not home when the dog walker arrives?

• If we arrive as scheduled, and your pet is not home, or you forgot to cancel service prior to our arrival, the full amount for the service will be charged.

*Select Holidays and Visits 7pm and later are at an extra fee